Hey Gang,

New drivers are available at Wacom Support.  I have just installed them, but it is too early to tell what it changed.  In my case, I have been having a strange issue with my Cursor disappearing with the 24″ HD Touch Cintiq.  Wacom support told me that this driver should fix the issue.  I certainly hope so; it has been annoying to say the least…but even so, I still love the Cintiq.

Since I have been in touch with Wacom support, I have had many emails describing how to install a new driver.  The recommendation is to uninstall the present driver and install the new one.  However, do not forget to open you Wacom Tablet Utilities and back up your current settings, so you will be able to restore them when your new driver is installed.  Otherwise you will lose all of your settings.

OK…here are the directions for installing a new driver for a PC sent to me by Wacom Support.  I’m pretty sure you would do the same thing for a Mac, but I don’t know where or how you delete the driver…sorry gang…I don’t have a Mac:

For our products, only one driver can be installed at a time, so I will include driver directions to follow for a clean install, and use Internet Explorer or Firefox, not Google Chrome, as a web browser:

Disconnect the tablet from the computer

Open your Start Menu and then the Control Panel

Open Programs and Features

Uninstall any listing here for Tablet or Wacom Tablet and then restart the computer

After restarting, temporarily disable any antivirus software, download and install only the latest driver from:
http://us.wacom.com/en/support/drivers/

Once the installation is complete, and the system is stable, connect the tablet

As always, make sure your tablet is connected directly to your computer.
Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets during the installation phase, as they can cause inconsistent behavior.

OK, that is what I was told and that is the way I uninstall an old driver and install a new one.

Enjoy,

Skip

PS:

If anyone has the directions for a Mac, please post them in the comments for others.