Tag Archives: Uninstall Wacom Tablet Driver

New Wacom Tablet Drivers Released 7/27/2016

Posted by Skip Allen on

Hello Everyone,

Wacom released new drivers for its Cintiq, Intuos Pro, and Intuos (new name for Bamboo) products.  The drivers are for the latest products.  I looked where Wacom keeps its legacy drivers for the older products and I didn’t see any new drivers.

But, I am currently in Mississippi because my sister is ill and I am helping with her care.  I brought my older Alienware Aurora 4 and my Intuos 5 Touch with me.  My Cintiq and Alienware Area 51 are still in Georgia.  I wanted to update my Intuos 5 Touch because the older drivers for an Intuos 5 still use the radial menu technology and not the newer On-Screen Controls.  Of course I worried, but I decided to go ahead and give it a try.  The new driver is working well, so far.  I prefer it to the older drivers because I use the On-Screen Controls with the Cintiq, and I wanted to use a similar format with the Intuos 5 Touch.

Before I go any further…if I had an Intuos 5 or earlier version without “Touch,” I would not have used the newer driver.  This is pure speculation on my part, but I think if your product doesn’t support touch, then the newer drivers will give you problems.  As many of you tell me, if your product is working fine, then you probably do not need to update to the latest driver.

OK, this is how I updated my driver and I think it is a good method.

  1. I opened my Wacom Tablet Preference File Utility (it is similarly named for Macs, but it isn’t exactly the same name), and backed up my settings.  You can do the same with the Wacom Desktop Center
  2. I disconnected my Wacom Tablet from the computer.  If you are using a Cintiq, you only need to disconnect the tablet part, which is usually connected via a USB port on your computer.
  3. I completely uninstalled the current Wacom Driver.
  4. I rebooted.
  5. I downloaded the latest driver from Wacom.
  6. I installed the Driver
  7. I rebooted
  8. I reconnected my Intuos 5 Touch
  9. I opened my Wacom Tablet Preference File Utility and restored my settings

And I am back in business.

Hope this post helps,

Skip

New Wacom Drivers Released for Windows and OS X Yesterday

Posted by Skip Allen on

Hey Gang,

New drivers are available at Wacom Support.  I have just installed them, but it is too early to tell what it changed.  In my case, I have been having a strange issue with my Cursor disappearing with the 24″ HD Touch Cintiq.  Wacom support told me that this driver should fix the issue.  I certainly hope so; it has been annoying to say the least…but even so, I still love the Cintiq.

Since I have been in touch with Wacom support, I have had many emails describing how to install a new driver.  The recommendation is to uninstall the present driver and install the new one.  However, do not forget to open you Wacom Tablet Utilities and back up your current settings, so you will be able to restore them when your new driver is installed.  Otherwise you will lose all of your settings.

OK…here are the directions for installing a new driver for a PC sent to me by Wacom Support.  I’m pretty sure you would do the same thing for a Mac, but I don’t know where or how you delete the driver…sorry gang…I don’t have a Mac:

For our products, only one driver can be installed at a time, so I will include driver directions to follow for a clean install, and use Internet Explorer or Firefox, not Google Chrome, as a web browser:

Disconnect the tablet from the computer

Open your Start Menu and then the Control Panel

Open Programs and Features

Uninstall any listing here for Tablet or Wacom Tablet and then restart the computer

After restarting, temporarily disable any antivirus software, download and install only the latest driver from:
http://us.wacom.com/en/support/drivers/

Once the installation is complete, and the system is stable, connect the tablet

As always, make sure your tablet is connected directly to your computer.
Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets during the installation phase, as they can cause inconsistent behavior.

OK, that is what I was told and that is the way I uninstall an old driver and install a new one.

Enjoy,

Skip

PS:

If anyone has the directions for a Mac, please post them in the comments for others.

 

Install and Uninstall a Wacom Tablet Driver for a Mac or a PC

Posted by Skip Allen on

Hello Everyone,

A couple of weeks ago I got my new Wacom Intuos 5 tablet and I love it.  So I decided to do a series of videos about how I setup and use my tablet.  But first, we need to talk about installing drivers.  This post will have two videos, one for a Mac and one for a PC.

Wacom suggests that before you install a new driver you should uninstall the present driver.  After uninstalling, then you install the new driver.  The following videos walk you through those steps.  I think most of you know how to do this, but there are always newcomers to the blog who do not.

The first video is for a Mac.

Update:  A friend, Miguel, suggested another way to open the Wacom Tablet Utility, which is different from the video.  If you have trouble with the way I show in the video try this:

1.  Click Command+Space Bar to bring up Spotlight.

2.  Start typing Wacom Tablet Utility

3.  The choices will appear in the window that opens as soon as you start to type. Click on the icon named Wacom Tablet Utility and then follow the suggestions in the video.

The second video is for a PC.

Update:  I left something out of the following video that is very important.  Do the following before you do anything in the video.

1.  Go to your Start Menu > All Programs > Wacom Tablet > Wacom Tablet Preference File Utility

2. In the Wacom Tablet Preference File Utility select backup.

3. Save your backup to your hard drive, but be sure to make a note or something so you will remember where it is.

4. Watch the video and after you have finished installing the new driver, return to Wacom Tablet Preference File Utility and select restore.  That will restore your tablet settings and you will not have to do them all over again.

I haven’t mentioned a Bamboo tablet driver.  The Bamboo tablets are more pressure sensitive these days.  Most have 1024 levels of pressure, the same amount as the Intuos 3.  I imagine that a lot of people use the Bamboo with Painter 12.  I have never owned a Bamboo, so I cannot tell you anything but what Wacom suggests.  It is similar to suggestions for the Intuos and Cintiq lines.  Here are the suggestions:

Windows 7/Vista Bamboo Driver:

Disconnect the tablet from the computer
Open your Start Menu and then the Control Panel
Open Programs and Features
Uninstall any listing here for Bamboo or Pen Tablet and then restart the computer

Windows XP Bamboo Driver:

Disconnect the tablet from the computer
Open your Start Menu and then the Control Panel
Open Add or Remove Programs
Uninstall any listing here for Bamboo or Pen Tablet and then restart the computer

Mac Bamboo Driver:

Open your Applications folder and locate any Bamboo or Pen Tablet folders you have
Use the Utility in each of these folders and click ‘Remove’ under ‘Tablet Software’

OK, that’s it for installing and uninstalling Wacom tablet drivers.

In my next post we will begin to set up my tablet.  I say begin because for me, the best way to set up a tablet is to have it open while I paint.  When painting I will see functions that I use all the time.  It will be those functions that I will want to add to the tablet.  So look for the next post.  I hope you enjoy this one until then.

Skip